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| Prints and Quality |
| What type of quality can I expect from your prints? |
At
Oakapple Art we take great pride in the quality
of all our prints and customer satisfaction is our
number
one priority. Every print that we produce has had the
approval of the individual artist to ensure that they
are as close
to the original piece as is technically possible.
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| What type of paper do you print on? |
| Canvas
Paper - Made from the highest quality
100% cotton duck fabric, this unique heavyweight,
quality canvas utilises a tight weave that is
ideal for photographic and fine art reproductions.
With a high resolution coating that is pliable
enough to withstand stretching, Canvas displays
a subtle texture for a true artistic look and
feel. Combined with incredible colour reproduction,
a medium gloss finish, and acid free archival
quality base and our canvas prints will not fade
for over 75 years.* |
| Fine
Art Paper |
The museum archival quality Smooth Fine Art Paper produces images with vivid
colour reproduction and high contrast. A true artist look
is achieved thanks to the smooth hot press surface and
low glare of this Fine Art Paper. |
| What size prints do you offer? |
All
of our prints come in three sizes; Large, Medium
and Small. The dimensions of the different size
prints are calculated by the largest dimension (height or width) of the individual
piece of art.
Small
- 30cm largest side(12” inches)
Medium - 50cm largest side (20” inches)
Large
- 76cm largest side (30” inches)
The
other dimension of each print is determined by the proportions
of the original painting based upon the size you
request. |
| How
do I know my Limited Edition Print is genuine? |
Each
Limited Edition Print is accompanied by a Certificate
of Authenticity
that is signed, dated and numbered and
is personally sent to you by the artist . |
| Will the print look just like the online image? |
We
go to great lengths to ensure that our online
images accurately represent the actual prints.
It is our opinion that the actual prints look
fantastic “in person”. This is why
we confidently stand by our products with a
complete satisfaction money-back guarantee.
*Actual
print stability and longevity will vary according
to image, display conditions, light intensity,
humidity, atmospheric conditions, inks, and
post-printing treatments. Epson does not guarantee
stability or longevity. For maximum print life,
display all prints under glass or lamination
or properly store them.
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| Shopping |
| Why are some prints available only on Fine Art Paper
and some only on Canvas? |
Some
of the artists featured on Oakapple Art have personally
requested that their work only be reproduced
on a particular medium as they feel that this is the
best way of complimenting their work.
Our Artists retain full artistic control of their
work. |
| Do you offer a framing service? |
Every Canvas print comes complete with a natural wood
box frame at no extra cost to the customer. At Oakapple
Art, we use the same high-quality framing components that
you would find in traditional fine framing stores. Our
assemblers are professionally trained and we pride ourselves
on our state-of-the-art facility. In addition, we offer
you the convenience of at-home shopping, 24 hours a day.
And you will receive your framed purchase delivered to
your door, usually in far less time than ordering through
a local frame shop.
Unfortunately
we can not frame your Fine Art Prints due to the
increased risk associated with sending glass
through the postal system. Also the majority of delivery
companies refuse to insure glazed frames. We recommend
that you purchase the frame after receiving the print
to avoid any confusion with dimensions. |
| What if I'm unhappy with my order? |
If you're unhappy with your print for any reason, contact
us for return instructions. We stand strongly behind the
quality of the prints on the site, and we want you to be
happy with your purchase.
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Will my online transaction be safe?
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All
payment details are processed by the credit card service
known as PayPal, who are a world-wide recognised
payment and credit card processing company. |
| What forms of payment do you accept? |
At
Oakapple Art, all card transactions are made using
Pay Pal and so we accept the following forms of payment,
• Visa
• Master Card
• American Express
• Switch
• Solo
Alternatively if you are ordering within the United Kingdom then you can also
pay by cheque.
Telephone
us on: 01736 798 493
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| Shipping |
| How long does it take for my order to ship? When will
it arrive? |
We
typically require 1 to 14 days to process your order.
Most artwork is processed within 48 hours.
Once the item ships, it will take 3 - 5 business days
to arrive via ground shipping, depending on your location*.
If you are shipping outside the United Kingdom, your
order
will be shipped via AirMail and will take 3 - 14 business
days to arrive.
*Standard
Parcel Service www.royalmail.com
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| What types of shipping do you offer, and what are your
rates? |
Oakapple
Art uses the Royal Mail shipping service for all its
mainland United Kingdom deliverers and the prices are
as follows -
Large Canvas Print £20
Medium Canvas Print £20
Small Canvas Print £10
All Fine Art Prints £6
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| What if I want my order to arrive faster? |
| If
you would like expedited shipping and processing, please
call us on +44(0)1736 798493. Extra shipping costs
will apply. |
| How are prints packaged? |
| Framed
Canvas Prints - Firstly, bubble wrap is
used to surround the entire framed print protecting
the canvas
itself. Next, a layer of hardboard is added to both
sides of the frame to give added protection throughout
shipping.
Finally another layer of bubble wrap is used to give
even more protection to your Canvas Print.
Fine Art Prints - Each Fine Art
Print is carefully hand rolled and then placed
in a sturdy, cardboard
tube ready for shipping.
We have tested these methods of packaging and shipping on hundreds of deliveries
and it has proven to be very successful.
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| Miscellaneous |
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| How can I contact an artist through your site? |
Every
artist at Oakapple Art has an e-mail account that is
accessible
through their individual artist’s
page. This will give the customer the opportunity to
ask the artist questions referring to their work, style,
background,
etc. that may not have been answered on their page. |
| How do I send a print as a gift? |
First,
select the piece of art you wish to send and proceed
to the checkout.
Once you have entered your details
and received confirmation of your order click on SEND A GIFT here or on the left hand navigation bar and simply fill out the form below.
Once you have added the details and personal message,
select a design for the gift card and then sit
back and leave the rest to us. We will contact
you, by email to confirm the order and the selected
gift will
be sent to that special person. The artist will contact
the recipient personally with the Certificate of
Authenticity to correspond with their print, making
it a perfect gift. |
Need More Help on Fine Art Prints?
Contact us at info@oakappleart.com
Fine Art Print Centre,
Lanhams Building,
High Street,
St. Ives,
Cornwall
United
Kingdom
TR26 1RS
+44 (0)1736 798493
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Need More Help on Artists and the Website?
Contact us at info@oakappleart.com
Oakapple Art,
The Alders, 7 Ley Rise,
Sedgley,
Dudley,
West Midlands
United
Kingdom
DY3 3EU
+44 (0)1902 662377
+44 (0)7929 365001
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