Prints and Quality
What type of quality can I expect from your prints?

At Oakapple Art we take great pride in the quality of all our prints and customer satisfaction is our number one priority. Every print that we produce has had the approval of the individual artist to ensure that they are as close to the original piece as is technically possible.

What type of paper do you print on?
Canvas Paper - Made from the highest quality 100% cotton duck fabric, this unique heavyweight, quality canvas utilises a tight weave that is ideal for photographic and fine art reproductions. With a high resolution coating that is pliable enough to withstand stretching, Canvas displays a subtle texture for a true artistic look and feel. Combined with incredible colour reproduction, a medium gloss finish, and acid free archival quality base and our canvas prints will not fade for over 75 years.*
Fine Art Paper
The Smooth Fine Art Paper produces images with vivid colour reproduction and high contrast. A true artist look is achieved thanks to the smooth hot press surface and low glare of this Fine Art Paper.
What size prints do you offer?

All of our prints come in three sizes; Large, Medium and Small. The dimensions of the different size prints are calculated by the height of the individual piece of art.

Small - 30cm in height (12” inches)
Medium - 50cm in height (20” inches)
Large - 76cm in height (30” inches)

The width of each print is determined by the dimensions of the original painting based upon the size you request.

How do I know my Limited Edition Print is genuine?
Each Limited Edition Print is accompanied by a Certificate of Authenticity that is signed, dated and numbered and is personally sent to you by the artist .
Will the print look just like the online image?

We go to great lengths to ensure that our online images accurately represent the actual prints. It is our opinion that the actual prints look fantastic “in person”. This is why we confidently stand by our products with a complete satisfaction money-back guarantee.

*Actual print stability and longevity will vary according to image, display conditions, light intensity, humidity, atmospheric conditions, inks, and post-printing treatments. Epson does not guarantee stability or longevity. For maximum print life, display all prints under glass or lamination or properly store them.

Back to Top

Shopping
Why are some prints available only on Fine Art Paper and some only on Canvas?
Some of the artists featured on Oakapple Art have personally requested that their work only be reproduced on a particular medium as they feel that this is the best way of complimenting their work. Our Artists retain full artistic control of their work.
Do you offer a framing service?

Every Canvas print comes complete with a natural wood box frame at no extra cost to the customer. At Oakapple Art, we use the same high-quality framing components that you would find in traditional fine framing stores. Our assemblers are professionally trained and we pride ourselves on our state-of-the-art facility. In addition, we offer you the convenience of at-home shopping, 24 hours a day. And you will receive your framed purchase delivered to your door, usually in far less time than ordering through a local frame shop.

Unfortunately we can not frame your Fine Art Prints due to the increased risk associated with sending glass through the postal system. Also the majority of delivery companies refuse to insure glazed frames. We recommend that you purchase the frame after receiving the print to avoid any confusion with dimensions.

What if I'm unhappy with my order?
If you're unhappy with your print for any reason, contact us for return instructions. We stand strongly behind the quality of the prints on the site, and we want you to be happy with your purchase.

Will my online transaction be safe?

All payment details are processed by the credit card service known as PayPal, who are a world-wide recognised payment and credit card processing company.
What forms of payment do you accept?

At Oakapple Art, all card transactions are made using Pay Pal and so we accept the following forms of payment,
 
• Visa
• Master Card
• American Express
• Switch
• Solo
Alternatively if you are ordering within the United Kingdom then you can also pay by cheque.

Telephone us on: 01736 798 493

Back to Top

Shipping
How long does it take for my order to ship? When will it arrive?

We typically require 1 to 14 days to process your order. Most artwork is processed within 48 hours.
 
Once the item ships, it will take 3 - 5 business days to arrive via ground shipping, depending on your location*. If you are shipping outside the United Kingdom, your order will be shipped via AirMail and will take 3 - 14 business days to arrive.

*Standard Parcel Service www.royalmail.com

What types of shipping do you offer, and what are your rates?

Oakapple Art uses the Royal Mail shipping service for all its mainland United Kingdom deliverers and the prices are as follows -


Large Canvas Print
£20
Medium Canvas Print £20
Small Canvas Print £10
All Fine Art Prints £6

What if I want my order to arrive faster?
If you would like expedited shipping and processing, please call us on +44(0)1736 798493. Extra shipping costs will apply.
How are prints packaged?

Framed Canvas Prints - Firstly, bubble wrap is used to surround the entire framed print protecting the canvas itself. Next, a layer of hardboard is added to both sides of the frame to give added protection throughout shipping. Finally another layer of bubble wrap is used to give even more protection to your Canvas Print.


Fine Art Prints - Each Fine Art Print is carefully hand rolled and then placed in a sturdy, cardboard tube ready for shipping.
We have tested these methods of packaging and shipping on hundreds of deliveries and it has proven to be very successful.

Miscellaneous
How can I contact an artist through your site?
Every artist at Oakapple Art has an e-mail account that is accessible through their individual artist’s page. This will give the customer the opportunity to ask the artist questions referring to their work, style, background, etc. that may not have been answered on their page.
What are the benefits of “1 click purchase”?
Every member who registers for “1 click purchase” will receive a newsletter updating them on special events, new artists, exhibitions, artist awards and promotional offers. Our “one click purchase” scheme means that you only need to enter your information with us once and you will also be recognised as one of our most valued customers.
How do I send a print as a gift?
Once you have signed up for “1 click purchase” you will be able to send prints and originals as gifts to friends and loved ones. We will also enclose a personal message of up to twenty words with every print/original purchased and the artist will contact the recipient with a Certificate of Authenticity to correspond with their print.

Need More Help?
Contact us at info@oakappleart.com
Oakapple Art,
Lanhams Building,
High Street,
St. Ives,
Cornwall

United Kingdom
TR26 1RS

+44 (0)1736 798493

Back to Top